Terms of Service

Service Scope

VPN52 provides cross-border network acceleration and international route subscriptions, with support for Windows / macOS / iOS / Android / Linux. Clients and subscription details are available through the user panel. The applicable service scope depends on the selected plan, account status, and information shown in the panel.

This service provides network connectivity; it does not provide accounts, content licenses, or membership benefits for third-party platforms. When accessing international websites, users must still meet each platform's account eligibility, regional rules, and usage requirements. VPN52 does not control changes to those platforms' content or features.

Account and Subscription Rules

No email address is needed to create an account; a username and password are sufficient. Users should keep their login credentials and subscription links secure and must not publish them publicly or share them with others. If you notice unusual account activity, change your password and describe the issue in a support ticket.

There is no limit on the number of devices connected at the same time, for the account holder's personal use. This does not permit reselling, renting, publicly sharing an account, or distributing subscription resources. Personal subscriptions must not be used to operate a proxy service for others.

Monthly subscription data resets each month on the activation date. The price difference for a mid-cycle upgrade is prorated against the remaining days. Data packages remain available until used and never expire. See the Plans page for prices and allowances, and check the billing method and order details before paying.

Lawful Use

Users must comply with the laws and regulations of their location and any region relevant to their use of the service, and respect the rights of third parties. The service must not be used for fraud, infringement, distributing malicious software, unauthorized system access, network attacks, or other illegal activity.

Users must not disrupt network operations or affect other users through automated abuse or malicious resource consumption. Users are responsible for content they publish, transmit, or obtain, and for their related actions. VPN52 may take necessary measures in response to clear violations.

Availability and Scope of Responsibility

Connection performance may be affected by local networks, carrier routing, device settings, the status of destination websites, and maintenance. VPN52 does not guarantee that any route will always be reachable or that specific websites, regional content, or third-party features will remain available.

If you experience connection issues, consult the Support page or submit a ticket with details such as the client, route, and error message to help troubleshoot. Do not include your password or complete subscription link in a ticket. See the Privacy Policy for information about how personal information is handled.

Responsibility for changes to third-party services, device failures, and network events beyond reasonable control should be assessed based on the actual cause. These terms do not exclude or limit any service provider liability that applicable law does not allow to be excluded or limited.

Refunds

You may request a full refund for any reason within 14 days of your first payment. Submit your request through a user panel support ticket. State that you want a refund and provide the relevant order details so the account and payment records can be checked.

You do not need to prove that a route has a fault to request a refund. After submitting your request, verification and progress updates will be handled through the ticket. The time it takes for funds to arrive depends on the payment provider's processing and is not guaranteed by these terms.

Account Termination and Changes to These Terms

For illegal use, resale or account sharing, malicious attacks, or other serious violations of these terms, VPN52 may suspend the relevant connection or terminate account services based on the circumstances, and explain the grounds for its action through the panel or a support ticket. If you disagree with the outcome, you may submit an explanation and relevant materials through a ticket.

When service rules change, this page will be updated with the revised terms and the month of the latest update. Important changes affecting account rights will be announced on the website or shown in the user panel. Changes will not reduce rights already established under applicable law. Review the updated terms before continuing to use the service, and contact support with questions about subscriptions or refunds.